Getting help and opening a ticket
Updated 8 October 2026
The quickest way to get help is to open a ticket. Choose the department that fits:
- General – anything else
- Sales – new websites, hosting or domains
- Support – help with something you already have
- Billing – invoices and payments
- Cancellations – if you want to leave
If you’re already a customer, you can also open tickets from your client area, where you can follow every reply.
Opening hours
Monday to Friday, 9am to 5pm, with emergency support 24/7.
You can also email us at hello@websyte.uk.